Grokgod
Jul 28, 05:49 PM
I certainly agree that the Core duo will be the lastest, latest.
yet what about it will be so valuable to the user, that has jsut purchased one.
That he should return her new unit.
Does it bake cookies, ? no.
Produce less heat? no , it wont really. and if it does it will be small differences in possible either direction. Cooler or hotter.
So, I see the only real difference with CPU changes as being limited to a small boost in hertz. Minor at best.
In the iMac realm there will be little other changes, most are limited to the Macpro area etc.
And returning it will cost time and effort waiting for the next iMac which may not appear for some time.
yet what about it will be so valuable to the user, that has jsut purchased one.
That he should return her new unit.
Does it bake cookies, ? no.
Produce less heat? no , it wont really. and if it does it will be small differences in possible either direction. Cooler or hotter.
So, I see the only real difference with CPU changes as being limited to a small boost in hertz. Minor at best.
In the iMac realm there will be little other changes, most are limited to the Macpro area etc.
And returning it will cost time and effort waiting for the next iMac which may not appear for some time.
DakotaGuy
Apr 27, 02:04 PM
Are you serious? I'm not even a huge fan of Obama, but seriously the man was born in Hawaii. Do you honestly think that if he wasn't the FBI or NSA would have not thrown up a flag way before he ever decided to run???
It is time for this silly issue to be done with. If you don't like his policies then fine... argue against those, but attempting to try and keep this birth certificate issue going on and on even after it has been released is not going to get you anywhere.
It was released... what else do you want?
It is time for this silly issue to be done with. If you don't like his policies then fine... argue against those, but attempting to try and keep this birth certificate issue going on and on even after it has been released is not going to get you anywhere.
It was released... what else do you want?
Macaroony
Mar 3, 06:41 AM
I don't see any point in being sexually attracted to anyone of the same sex, since I think homosexuality is a psychological problem caused by nurture, not by nature.
And I don't see the point in being sexually attracted to anyone of the opposite sex, but since society tells me it's "normal" I live with it nonetheless. It's all a matter of perception and experience. You have yours, I have mine and they're both normal to us.
If everyone with genitals were always morally free to do that, homosexually abusive pedophile priests would have been morally free to molest their victims.
Pedophilia is immoral - no matter man or woman. Please do not put both homosexuality and pedophilia into the same boat. There are plenty of grown men who abuse underage girls, it's when they happen to be gay that elevates the problem and lazily ties it to homosexuality.
And I don't see the point in being sexually attracted to anyone of the opposite sex, but since society tells me it's "normal" I live with it nonetheless. It's all a matter of perception and experience. You have yours, I have mine and they're both normal to us.
If everyone with genitals were always morally free to do that, homosexually abusive pedophile priests would have been morally free to molest their victims.
Pedophilia is immoral - no matter man or woman. Please do not put both homosexuality and pedophilia into the same boat. There are plenty of grown men who abuse underage girls, it's when they happen to be gay that elevates the problem and lazily ties it to homosexuality.
Foxglove9
Jul 14, 02:52 PM
If those specs are real then I'm glad I didn't hold out for the Mac Pro and bought a used G5 a few months ago. Dual optical drive slots are nice but for me not necessary.
Stella
Nov 29, 09:31 AM
Are you spending as much on music as you did years ago?
Definitely not! Because a lot of music is pure crap. Simple. I'm not spending $1 on music I don't like.
Dump the manufactured bands and the quality may rise again.
Universal already get payments from blank CDs et al - there is no need for them to start getting payments per iPod sold. Pure utter greed.
Apple could argue by having the iPod on sale, it is Apple who are in fact driving music sales. However, I would NOT like Apple to start having a cut of music company profits. That would be wrong too.
Definitely not! Because a lot of music is pure crap. Simple. I'm not spending $1 on music I don't like.
Dump the manufactured bands and the quality may rise again.
Universal already get payments from blank CDs et al - there is no need for them to start getting payments per iPod sold. Pure utter greed.
Apple could argue by having the iPod on sale, it is Apple who are in fact driving music sales. However, I would NOT like Apple to start having a cut of music company profits. That would be wrong too.
Eidorian
Jul 27, 10:12 AM
i cant wait to do this to my mac mini. i bought the core solo with the intention of upgrading the chip myself (once i heard core 2 was pin to pin compatible) but my question now is does anyone know if the version shipping is still pin to pin compatible???!?!?!http://guides.macrumors.com/Merom
skunk
Mar 4, 05:15 PM
Woof. Those guys are hot. :cool:Misattributed.
Sydde
Apr 27, 06:17 PM
The bigger deal here is the tendency of some fathers to name their kids the EXACT same name they have and add a "2nd". I've always thought that practice couldn't be stupidier. :P
Reminds me of how the producers felt compelled to drop the three from the movie "The Madness of King George III" because they were afraid people would give a pass as they had not seen the first two parts.
Reminds me of how the producers felt compelled to drop the three from the movie "The Madness of King George III" because they were afraid people would give a pass as they had not seen the first two parts.
notabadname
Mar 22, 04:06 PM
It's simple: Apple is always behind hardware-wise because they like to priorize esthetics and appearance
Android phones are selling more than iPhone.
I've only bought the first iPad because there were no competitors at that time (and I hate netbooks), but now things are different. To be honest, A LOT different.
1st point: It's factually inaccurate to make your first statement, as evidenced by your last statement. Kind of funny, don't you think?
In your second statement, you are comparing all Android software-running phones to a single model/product line, the iPhone. The iPhone (each generation) has out sold any single phone model (generation) over it's life than that of any offered by any other hardware manufacturer.
Your comparison is like saying Toyota has sold more cars than Ford has sold F-150s. That may be true, but the F-150 is still the number one selling truck in the US, even though it does not outsell the sum total of all other trucks by all other manufacturers.
You should compare a single phone model, say Motorola Droid or HTC Incredible. You are simply talking software. Apple is primarily a hardware company that happens to make the software for its hardware. (yes, I know about FCP and other software) They do not license the iOS software to other manufacturers, so comparison to Google's OS and number of DIFFERENT phones it runs on is really irrelevant to whether any hardware manufacturer has had a more successful phone than the iPhone.
Android phones are selling more than iPhone.
I've only bought the first iPad because there were no competitors at that time (and I hate netbooks), but now things are different. To be honest, A LOT different.
1st point: It's factually inaccurate to make your first statement, as evidenced by your last statement. Kind of funny, don't you think?
In your second statement, you are comparing all Android software-running phones to a single model/product line, the iPhone. The iPhone (each generation) has out sold any single phone model (generation) over it's life than that of any offered by any other hardware manufacturer.
Your comparison is like saying Toyota has sold more cars than Ford has sold F-150s. That may be true, but the F-150 is still the number one selling truck in the US, even though it does not outsell the sum total of all other trucks by all other manufacturers.
You should compare a single phone model, say Motorola Droid or HTC Incredible. You are simply talking software. Apple is primarily a hardware company that happens to make the software for its hardware. (yes, I know about FCP and other software) They do not license the iOS software to other manufacturers, so comparison to Google's OS and number of DIFFERENT phones it runs on is really irrelevant to whether any hardware manufacturer has had a more successful phone than the iPhone.
Dicx
Nov 28, 07:55 PM
Was trying for a long time to find this article:
http://db.tidbits.com/article/8751
A good story of how Microsoft got screwed into paying the $1. Long story short, because of them not controlling a market for once and not having the largest publisher of music to get tunes from, Universal held MS's feet to the fire and said pay up or forget it.
Good read nonetheless.
http://db.tidbits.com/article/8751
A good story of how Microsoft got screwed into paying the $1. Long story short, because of them not controlling a market for once and not having the largest publisher of music to get tunes from, Universal held MS's feet to the fire and said pay up or forget it.
Good read nonetheless.
Multimedia
Sep 13, 11:37 AM
I wouldn't want to say I told you so but... :eek: :p :D Where's Multimedia? This is exciting!
Wow...a user upgradable Mac. Good stuff indeed.
I am anxiously awaiting better utilization of all the cores, but the ability to multitask without hiccups is still great for now!Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...
I'm still gonna wait for the Clovertown option to appear in the BTO page, then price retail Clovertowns a Fry's before I decide if I'll let Apple to my upgrade or do it myself according to which way cost less. But I really don't want to kill my warranty on day one. So it'll be academic since they are going retail in a month prolly before Apple adds the Clovertown option to the BTO page although they were pretty Johnny On The Spot with the C2D iMacs.
Wow...a user upgradable Mac. Good stuff indeed.
I am anxiously awaiting better utilization of all the cores, but the ability to multitask without hiccups is still great for now!Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...Must Crush Video...
I'm still gonna wait for the Clovertown option to appear in the BTO page, then price retail Clovertowns a Fry's before I decide if I'll let Apple to my upgrade or do it myself according to which way cost less. But I really don't want to kill my warranty on day one. So it'll be academic since they are going retail in a month prolly before Apple adds the Clovertown option to the BTO page although they were pretty Johnny On The Spot with the C2D iMacs.
rezenclowd3
Aug 5, 01:06 PM
I think I will only enjoy the game should I buy a very expensive racing wheel. I already have the seat setup.... a racing game using the standard controller is just odd.
Pre-ordered the US Collectors edition, but now I would like to change that for the UK edition... I am ready to drop my pre-order should the multiplayer review prove lacking, and hopefully they give darn good penalties for hack driving online (DQ, through pit lane etc) Rubbing IS NOT racing! That's for drivers who do not have control of their car.
Pre-ordered the US Collectors edition, but now I would like to change that for the UK edition... I am ready to drop my pre-order should the multiplayer review prove lacking, and hopefully they give darn good penalties for hack driving online (DQ, through pit lane etc) Rubbing IS NOT racing! That's for drivers who do not have control of their car.
sunfast
Aug 17, 02:07 AM
Awesome machine. Just awesome. I can't believe that photoshop test!
jonnysods
Mar 31, 02:43 PM
Suckaz. What a mess.
eeboarder
Jul 27, 07:44 PM
With those frequent speed bumps I begin to worry that my G5 imac will not be fast enough to run Leopard...
It absolutely will!!! Leopard is just going to be mostly beneficial for dual-core machines. Read this article:
http://macosrumors.com/20060710A1.php
Leopard sounds FAST!
It absolutely will!!! Leopard is just going to be mostly beneficial for dual-core machines. Read this article:
http://macosrumors.com/20060710A1.php
Leopard sounds FAST!
MattSepeta
Mar 23, 01:51 PM
You've been doing it since the 1940s without congressional approval. Why so concerned about it now? Why this particular president? Were you personally concerned when it was done in Bosnia or Iraq? Do you realise that missiles have been launched into Pakistan from drones for many years, yet no declaration of war on Pakistan...
Or are you just parroting the latest conservative reason to oppose Obama's actions? Obama: whatever he's for, I'm against. Is that it?
It sure is easy to peg me isn't it? Too bad if you go back over my posts you will find more than enough denouncing involvement in Iraq / Afghanistan.
So, in answer to your accusatory traps/questions:
-Why so concerned about it now?
world cup final match
world cup final match 2011
icc world cup final match 2011
Or are you just parroting the latest conservative reason to oppose Obama's actions? Obama: whatever he's for, I'm against. Is that it?
It sure is easy to peg me isn't it? Too bad if you go back over my posts you will find more than enough denouncing involvement in Iraq / Afghanistan.
So, in answer to your accusatory traps/questions:
-Why so concerned about it now?
janstett
Sep 15, 07:48 AM
The Today show is an embarrassment. The US major tv networks do not have any real morning news programs. How to trim your dog's ears and an inside look into American Idol contestants is NOT NEWS. It is an entertainment talk show.
The network morning "news" shows have always been fluff. What's worse is that the so-called "hard news" shows are just as bad, and not just in the morning -- CNN, MSNBC, and Fox News all run mindless fluff instead of news. And don't get me started with MSNBC airing Eye-Puss in the Morning.
The network morning "news" shows have always been fluff. What's worse is that the so-called "hard news" shows are just as bad, and not just in the morning -- CNN, MSNBC, and Fox News all run mindless fluff instead of news. And don't get me started with MSNBC airing Eye-Puss in the Morning.
Popeye206
Apr 11, 02:17 PM
LOL at all of the people saying it's a big mistake and bad move on Apple's part. They know what they are doing. Why would they do something that would hurt their iPhone sales?!
They just put out the iPhone 4 verizon. If they refresh in June they will have to do both AT&T and Verizon. Otherwise, Verizon will always play second fiddle with updates. Dumb move. They are waiting for enough time to pass where it won't be just 6 months between verizon updates.
I don't think Apple is waiting because of the Verizon phone. I think they just are making more changes than just simple upgrades and it's going to take longer. I think they also see that iPhone4 sales are still heathy so why rush it?
Release iOS 5.0 this summer, then follow-up with the new iPhone5 in the fall. Keep up the momentum and slaughter the competition in the fall during the busiest season for gadgets.
I see nothing wrong with the iPhone5 in the fall. "Na sayers" can say what they want, but in the long run it does not matter as long as the iPhone5 is a healthy upgrade.
The only downside is, Apple may be so darn busy in the fall with new products, that you won't even be able to get in their stores!
They just put out the iPhone 4 verizon. If they refresh in June they will have to do both AT&T and Verizon. Otherwise, Verizon will always play second fiddle with updates. Dumb move. They are waiting for enough time to pass where it won't be just 6 months between verizon updates.
I don't think Apple is waiting because of the Verizon phone. I think they just are making more changes than just simple upgrades and it's going to take longer. I think they also see that iPhone4 sales are still heathy so why rush it?
Release iOS 5.0 this summer, then follow-up with the new iPhone5 in the fall. Keep up the momentum and slaughter the competition in the fall during the busiest season for gadgets.
I see nothing wrong with the iPhone5 in the fall. "Na sayers" can say what they want, but in the long run it does not matter as long as the iPhone5 is a healthy upgrade.
The only downside is, Apple may be so darn busy in the fall with new products, that you won't even be able to get in their stores!
benthewraith
Mar 31, 10:52 PM
Cutting corners is the one thing Apple generally doesn't do (or they spin it perfectly).
You mean AntennaGates 1 & 2, iOS 4 on iPhone 3G, the light bleeding on the iPads before shipping, the Macbook Airs crashing when using iTunes aren't examples of Apple cutting corners to get a product to release? I will buy Mac probably for the rest of my life so long as the company is in business and putting out great products with great operating systems.
And they didn't spin it perfectly. Steve Jobs told consumers they were holding the phone wrong and pretended the problem would go away.
You mean AntennaGates 1 & 2, iOS 4 on iPhone 3G, the light bleeding on the iPads before shipping, the Macbook Airs crashing when using iTunes aren't examples of Apple cutting corners to get a product to release? I will buy Mac probably for the rest of my life so long as the company is in business and putting out great products with great operating systems.
And they didn't spin it perfectly. Steve Jobs told consumers they were holding the phone wrong and pretended the problem would go away.
epitaphic
Aug 18, 10:55 AM
That chart speaks for NOTHING. Comparing a Mac Pro to old 2004 single core Dual G5 PowerMacs is a completely irrelevant and spurious "test"
Nah, man, you're missing the point of the chart:
http://twoholepunch.com/quad_vs_dual.gif
Thats showing that the quad core Mac Pro is essentially the same speed as dual core Mac Pro. To translate it to normal mac scenario: If apple releases a 2.66GHz Conroe iMac/Mac/whathaveyou it will be able to crunch through FCP/Photoshop/etc faster than a Mac Pro because it can use regular DDR2 and won't suffer from horrendous memory latency.
The only way a quad Woodcrest or octo Clovertown is superior is if you're doing exactly what you do: send a bunch of things to be encoded at the same time. Video editing is a small part of the professional market. People who only encode videos day in and out are an even smaller group.
Nah, man, you're missing the point of the chart:
http://twoholepunch.com/quad_vs_dual.gif
Thats showing that the quad core Mac Pro is essentially the same speed as dual core Mac Pro. To translate it to normal mac scenario: If apple releases a 2.66GHz Conroe iMac/Mac/whathaveyou it will be able to crunch through FCP/Photoshop/etc faster than a Mac Pro because it can use regular DDR2 and won't suffer from horrendous memory latency.
The only way a quad Woodcrest or octo Clovertown is superior is if you're doing exactly what you do: send a bunch of things to be encoded at the same time. Video editing is a small part of the professional market. People who only encode videos day in and out are an even smaller group.
ugp
Jun 9, 02:49 PM
I am probably going to Radio Shack since I use to Manage one and my best friend is still a Manager at a local store. They are more than likely opening at 6AM and where I live the nearest AT&T store is 30 minutes away and Apple store is 1-1/2 hours away.
I am not sure if I am doing the trade in or not since I have a 16GB 3GS recently replaced by Apple so it's Like New but I really don't want to mess with eBay just to make a couple of extra dollars on it over the Trade-In price.
As for Upgrade Fees I am not concerned since I know the AT&T Rep for the Radio Shack still and I can get it waived regardless. I am sure Radio Shack will work something out and give some sort of incentive because Wireless is their main focus and biggest money maker right now.
I will agree with most everyone else though that Radio Shack has a bad name for itself because of their employees not being helpful and that comes down to the Manager at fault. When I was Manager I ran a tight ship and my store was there to serve the customers walking in and to solve their problems regardless where they bought their product. Stores forget what Customer Service is about. If it were for my best friend still the Manager there I would not be going to a Radio Shack to purchase my new iPhone. I would probably go to the AT&T store like I did with the rest of the iPhones I purchased. Where you purchase doesn't really matter because the warranty will be the same and have the same process.
I just called a local store here in SC and this was pretty much all confirmed. His computer system was down, so he didn't have the info in front of him, but he said it would run pretty much like the EVO did, with a $50 downpayment for the pre-orders. Unfortunately he wasn't yet sure if all stores would be doing pre-orders or just the "in-stock" stores. I'll call back Monday to see if that store can get me a phone on the 24th, since it's close to my work. We'll see, I guess.
I was told the same $50 Down-Payment via a Radio Shack Gift card would be the process more than likely like they did with the Evo. And if a Pre-Order is placed you will receive your phone launch day. The shipments will arrive at the store on the 23rd. This source came from the Store Manager. No Memo yet has been issued to them, only verbal information from the DM via a Conference Call after the iPhone was announced.
BEST BUY HAS BETTER TRADE IN PRICE
32gb 3GS = $315.00 compared to radioshacks $279
Personally i would try ebay, theyre going for about 400-500, thast 100-200 dollars more. Spoke to radioshack managers and they charge the upgrade fee, ATT and Apple and best buy are waiving upgrade fee.
Early Upgrade fee also available at all retail locations, Wal-mart, apple, att, radioshack, best buy
I would not ever go to a Best Buy myself and purchase a Cell Phone. They have no incentive to sell you anything really. An AT&T Store would be a better choice if you have no Apple Stores local. Best Buy and Wal-Mart would be my last option hands down. I would rather go somewhere that the employee makes commission and has more of a reason to serve and help you with your purchase than someone that is being paid hourly to be there. Apple Store is an exception here.
That's "THE SHACK" to you sir! Sorry, I still can't over this crappy, crappy branding decision of theirs to call themselves "The Shack." Really?
When I watched basketball performances, it was from "The Shack." When I was 12, I had my porno hidden in "The Shack." And when I was 15 and in the Boy Scouts and I went camping/boating, I took a crap in "The Shack." But, when I was 16 and built a home-made rocket, I got my parts from "RADIO SHACK."
I agree with you, I am glad I quit Radio Shack before they transitioned to all this new stuff. The reason I see they are rebranding is because they no longer are in the Radio business and want to move along with the Technology and keep up. The parts they were known for selling when they started is just not a high demand market and is hard to target.
I am not sure if I am doing the trade in or not since I have a 16GB 3GS recently replaced by Apple so it's Like New but I really don't want to mess with eBay just to make a couple of extra dollars on it over the Trade-In price.
As for Upgrade Fees I am not concerned since I know the AT&T Rep for the Radio Shack still and I can get it waived regardless. I am sure Radio Shack will work something out and give some sort of incentive because Wireless is their main focus and biggest money maker right now.
I will agree with most everyone else though that Radio Shack has a bad name for itself because of their employees not being helpful and that comes down to the Manager at fault. When I was Manager I ran a tight ship and my store was there to serve the customers walking in and to solve their problems regardless where they bought their product. Stores forget what Customer Service is about. If it were for my best friend still the Manager there I would not be going to a Radio Shack to purchase my new iPhone. I would probably go to the AT&T store like I did with the rest of the iPhones I purchased. Where you purchase doesn't really matter because the warranty will be the same and have the same process.
I just called a local store here in SC and this was pretty much all confirmed. His computer system was down, so he didn't have the info in front of him, but he said it would run pretty much like the EVO did, with a $50 downpayment for the pre-orders. Unfortunately he wasn't yet sure if all stores would be doing pre-orders or just the "in-stock" stores. I'll call back Monday to see if that store can get me a phone on the 24th, since it's close to my work. We'll see, I guess.
I was told the same $50 Down-Payment via a Radio Shack Gift card would be the process more than likely like they did with the Evo. And if a Pre-Order is placed you will receive your phone launch day. The shipments will arrive at the store on the 23rd. This source came from the Store Manager. No Memo yet has been issued to them, only verbal information from the DM via a Conference Call after the iPhone was announced.
BEST BUY HAS BETTER TRADE IN PRICE
32gb 3GS = $315.00 compared to radioshacks $279
Personally i would try ebay, theyre going for about 400-500, thast 100-200 dollars more. Spoke to radioshack managers and they charge the upgrade fee, ATT and Apple and best buy are waiving upgrade fee.
Early Upgrade fee also available at all retail locations, Wal-mart, apple, att, radioshack, best buy
I would not ever go to a Best Buy myself and purchase a Cell Phone. They have no incentive to sell you anything really. An AT&T Store would be a better choice if you have no Apple Stores local. Best Buy and Wal-Mart would be my last option hands down. I would rather go somewhere that the employee makes commission and has more of a reason to serve and help you with your purchase than someone that is being paid hourly to be there. Apple Store is an exception here.
That's "THE SHACK" to you sir! Sorry, I still can't over this crappy, crappy branding decision of theirs to call themselves "The Shack." Really?
When I watched basketball performances, it was from "The Shack." When I was 12, I had my porno hidden in "The Shack." And when I was 15 and in the Boy Scouts and I went camping/boating, I took a crap in "The Shack." But, when I was 16 and built a home-made rocket, I got my parts from "RADIO SHACK."
I agree with you, I am glad I quit Radio Shack before they transitioned to all this new stuff. The reason I see they are rebranding is because they no longer are in the Radio business and want to move along with the Technology and keep up. The parts they were known for selling when they started is just not a high demand market and is hard to target.
Dunepilot
Aug 8, 04:03 AM
I'm glad that Leopard will be completely (that's what they say, at least) 64-bit. I'm not sure why it's important to go on about the applications as if they were important to the operating system itself. Increased integration like what was displayed would cause the anti-trust machine to whip into action, if it was Microsoft instead of Apple.
Time Machine is not exactly revolutionary, considering that there were a few 3rd party products available--Rewind comes to mind--that journaled changes and allowed them to be restored. Still, it should stop the various threads "I accidentally deleted..." :)
Hopefully, the features not mentioned will include a better kernel that actually performs well. It would be nice to see operating system benchmarks that don't make me cringe when I look at the Mac OS X results.
Xcode version 3.0 looks good but they still haven't provided many details.
Yeah, my first thought was - oh yeah, that's just like Rewind. However, the poweronsoftware.com website now forwards to http://www.nowsoftware.com/, so maybe Rewind has been bought out by Apple to use as Time Machine. Anyone know any more about this?
Dune
Time Machine is not exactly revolutionary, considering that there were a few 3rd party products available--Rewind comes to mind--that journaled changes and allowed them to be restored. Still, it should stop the various threads "I accidentally deleted..." :)
Hopefully, the features not mentioned will include a better kernel that actually performs well. It would be nice to see operating system benchmarks that don't make me cringe when I look at the Mac OS X results.
Xcode version 3.0 looks good but they still haven't provided many details.
Yeah, my first thought was - oh yeah, that's just like Rewind. However, the poweronsoftware.com website now forwards to http://www.nowsoftware.com/, so maybe Rewind has been bought out by Apple to use as Time Machine. Anyone know any more about this?
Dune
mdntcallr
Aug 7, 03:39 PM
i love the changes they made.
now if only they can merge ical into mail so it can fully compete against entourage and other apps.
I want my full telephone book, contact data management, with calendar in one program.
easier for me that way.
now if only they can merge ical into mail so it can fully compete against entourage and other apps.
I want my full telephone book, contact data management, with calendar in one program.
easier for me that way.
nagromme
Aug 25, 05:02 PM
I have always wondered if Apple's past industry record on support was really accurate. I think that Apple had such a loyal following of users that they tended to give Apple rosey marks for what most would classify as just average support.
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
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